FAQs | Digital Design Agency | Micron Quad
background

FAQs

We couldn’t be happier! Please get in touch with us to say hi and tell us about your project. We’ll be sending through more information about our services, and we love to hear from you any questions or details that you may require. Once you questions being answered we will start working on your project , after contract has been signed and deposit taken.

Yes we do! We have worked with clients all over the world, and our tried and tested processes allow us to work with you from wherever you are. If you have access to your emails, and internet then we’re all set!

Yes, to start any project, we require an upfront depending upon the services and non-refundable deposit of 50% to secure your spot in the design queue.

We require a deposit of 50% depending upon our services and before we start working together and the remaining 50% is invoiced mid-project. Since no two projects are the same, and in some cases, we might allow for a different payment plan that suits both parties.

A branding project takes on average 2/3 weeks depending on complexity, while a website design can take up to 6 weeks. Every project is different so if you have a deadline, please let us know when you get in touch.

These two terms, often used interchangeably are actually not the same. A logo is just a mark that visually identifies a brand. It can be a graphic image, the typographical representation of the brand or a combination of both. A visual identity is a broader concept that encompases all of the visual elements that make up the look and feel of a brand. It includes the logo, the colour palette, the fonts, image style, layouts and any other graphic element supporting the brand (business cards, packaging etc). All of these elements are outlined in a brand style guide.

Our process is very collaborative, and when working on your branding, we provide you with 2 design concepts for you to choose, and up to 3 rounds of revisions on your chosen one. Each round of revisions refers to you providing with a set of limitless feedback (doesn’t matter if you give us 1 or 20 points of feedback), and us actioning this feedback and presenting the revised concept back to you. Most of our clients don’t use them all up, but they are there in case you need them.

Each concept is an entirely different design or visual direction. We will start by presenting you with 2 concepts, and once you choose your preferred one, you have up to 3 revision rounds to refine that concept in terms of shape, fonts, layout etc. Usually they don’t involve changing the design concept all together, and our clients typically don’t use all 3 rounds up.

We certainly can do! It’s important to approach website redesigns sensitively to make sure your reasons for redesigning are valid. This will ensure the project is an overall success from your ROI point of view.

A page one position in the Google search results is like gold dust. Not so long ago it was relatively easy to achieve. These days it’s a lot more challenging, and getting it wrong can affect your reputation. Thankfully we have all the SEO tools and know-how to maximize your chances and some happy customers to vouch for us.

Let’s get started

Give direction to your branding endeavors.